English (UK) 
Cymraeg - You will be treated sympathetically and politely by Practice Staff
- Your privacy and confidentiality will be respected at all times
- We will do everything possible to ensure that our systems for providing healthcare to you are reliable and effective
- You have a right to information about your own health, treatment and its likely outcome
- The Receptionist will keep you informed if your appointment is delayed for more than 30 mins.
- To be polite to Doctors and staff
- To give the practice adequate notice if you wish to cancel an appointment
- To request home visits before 10am if possible, and only if they are medically necessary and you are too ill to attend the surgery
- To give 2 working days notice for a request for repeat prescriptions
- To inform the practice if you change your address and/or telephone/mobile number
- To be patient if you are not seen on time – most delays are due to emergencies.
- Furnace House Surgery has a zero tolerance to violent, sexual and abusive behaviour. Any patient who is verbally, sexually or physically abusive to another patient or any member of staff will be immediately reported to the practice manager, police and Hywel Dda University Local Health Board and will be removed from the Practice list.
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.
How your data is used
Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital. It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.
Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.
You have a choice
You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.
Will choosing this opt-out affect your care and treatment?
No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.
What do you need to do?
If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.
To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit https://www.nhs.uk/your-nhs-data-matters
We aim to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP, Practice Manager or the reception staff, who will be happy to help you. In the majority of cases concerns can be resolved quickly and easily.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause to raise a concern. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a concern please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding our concerns procedure from reception or appropriate contact details can be found below.
Patient Support Services.
Phone: 0300 0200 159
Email: hdhb.patientsupportservices@wales.nhs.uk
Website: www.hduhb.nhs.wales
Address: Freepost Feedback @ Hywel Dda, Withybush General Hospital, Fishguard Road, Haverfordwest, SA61 2PZ
Public Services Ombudsman for Wales.
Phone: 0300 790 0203
Email: ask@ombudsman.wales
Website: www.ombudsman.wales
Address: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed, CF35 5LJ
Llais – West Wales.
Phone: 01646 697610
Email: westwalesadvocacy@llaiscymru.org
Website: https://www.llaiswales.org/
Address: Llais West Wales, Suite 5, 1st Floor, Ty Myrddin, Old Station Road, Carmarthen. SA31 1BT.