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Furnace House Surgery
Tel: 01267 236616

en_GB English (UK)
en_GB English (UK) cy Cymraeg
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    Sut Gallaf Reoli Fy Haint Cyffredin?
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Furnace Surgery
Tel: 01267 236616

en_GB English (UK)
en_GB English (UK) cy Cymraeg
  • Home
  • About
    • About the Surgery
    • FAQs
    • Opening Hours
    • Patient Rights & Responsibilities
    • GP Activity Information
    • Meet the Team
      • GP Staff
      • Nursing Staff
      • Health Care Staff
      • Practice Team
  • Services
    • Get Well Keep Well
    • Patient Registration
      • New Patient Registration
      • My Health Online Registration
    • Appointments
      • Book an Appointment
      • Home Visits
    • Carers
    • Healthy Hearts Carms
    • Prescriptions
    • Vaccinations
      • Covid-19 News
      • Flu Vaccinations
      • Shingles Vaccinations
      • Travel Vaccinations
    • Other Services
      • Dyfed Drug And Alcohol Service
      • Exercise Referral
      • Health Coach Referral
      • Self-Referral
      • Sickness Certificates
  • Useful Links
    • Urgent Mental Health Support
    • NHS Waiting List Support
    • A-Z Health Encyclopaedia
    • Check your Symptoms
    • Choose Well Wales
    • How Can I Treat A Common Infection?
    • Live Well
    • Managing a Common Infection
    • Sut Gallaf Reoli Fy Haint Cyffredin?
  • Clinics
  • News
  • Womens’ Health
    • Womens’ Health
    • Breast Screening
    • Cervical Screening
    • Contraception
    • Domestic Abuse
    • Genitourinary Symptoms
    • Lifestyle Choices
    • Menopause
    • Pelvic Floor Health
    • Sexually Transmitted Infections
  • Contact Us
Menu
  • Home
  • About
    • About the Surgery
    • FAQs
    • Opening Hours
    • Patient Rights & Responsibilities
    • GP Activity Information
    • Meet the Team
      • GP Staff
      • Nursing Staff
      • Health Care Staff
      • Practice Team
  • Services
    • Get Well Keep Well
    • Patient Registration
      • New Patient Registration
      • My Health Online Registration
    • Appointments
      • Book an Appointment
      • Home Visits
    • Carers
    • Healthy Hearts Carms
    • Prescriptions
    • Vaccinations
      • Covid-19 News
      • Flu Vaccinations
      • Shingles Vaccinations
      • Travel Vaccinations
    • Other Services
      • Dyfed Drug And Alcohol Service
      • Exercise Referral
      • Health Coach Referral
      • Self-Referral
      • Sickness Certificates
  • Useful Links
    • Urgent Mental Health Support
    • NHS Waiting List Support
    • A-Z Health Encyclopaedia
    • Check your Symptoms
    • Choose Well Wales
    • How Can I Treat A Common Infection?
    • Live Well
    • Managing a Common Infection
    • Sut Gallaf Reoli Fy Haint Cyffredin?
  • Clinics
  • News
  • Womens’ Health
    • Womens’ Health
    • Breast Screening
    • Cervical Screening
    • Contraception
    • Domestic Abuse
    • Genitourinary Symptoms
    • Lifestyle Choices
    • Menopause
    • Pelvic Floor Health
    • Sexually Transmitted Infections
  • Contact Us

Menu

**** Employees struggling with MSK and/or psychological problems can now access physio and/or counselling within 2 weeks with RCS Wales. Find out more. ****
****The Waiting List Support Service is dedicated to helping patients on an NHS waiting list in many different ways. Click here for further information****
****Your Blood Test: As from the 30th May, please contact the phlebotomy department at Glangwili Hospital on 07790 878 684 or book online by Googling Hywel Dda Blood Test, which will take them to the booking site.****
**** The Wales NHS 111 website now provides information on waiting times by speciality at each health board. Whilst this doesn’t tell individuals where they are on the waiting list it does provide up to date information on the range of current waiting times for the speciality and health board for which they are waiting. Click here for more information****
**** Please allow 48 hours for repeat prescriptions to be fulfilled.****
****Wellbeing Walks in your area. Click here for more information.****
**** Furnace House Surgery are working towards the Silver Investors in Carers Award. ****
GDPR For Children
GDPR Patient Leaflet
Privacy Notice Data Sharing for Covid-19 Booster Programme
Hysbysiad Preifatrwydd Rhannu Data Rhaglen Atgyfnerthu Covid-19
Your Information, Your Rights
Your Rights
Your Responsibilities
Violent and Abusive Behaviour
Your Data
Concerns/Complaints
Who is the Hywel Dda Community Council?
Your Rights
  • You will be treated sympathetically and politely by Practice Staff
  • Your privacy and confidentiality will be respected at all times
  • We will do everything possible to ensure that our systems for providing healthcare to you are reliable and effective
  • You have a right to information about your own health, treatment and its likely outcome
  • The Receptionist will keep you informed if your appointment is delayed for more than 30 mins.
Your Responsibilities
  • To be polite to Doctors and staff
  • To give the practice adequate notice if you wish to cancel an appointment
  • To request home visits before 10am if possible, and only if they are medically necessary and you are too ill to attend the surgery
  • To give 2 working days notice for a request for repeat prescriptions
  • To inform the practice if you change your address and/or telephone/mobile number
  • To be patient if you are not seen on time – most delays are due to emergencies.
Violent and Abusive Behaviour
  • Furnace House Surgery has a zero tolerance to violent, sexual and abusive behaviour.  Any patient who is verbally, sexually or physically abusive to another patient or any member of staff will be immediately reported to the practice manager, police and Hywel Dda University Local Health Board and will be removed from the Practice list.
Your Data

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.

How your data is used

Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital. It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.

Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

You have a choice

You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.

Will choosing this opt-out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit https://www.nhs.uk/your-nhs-data-matters

Concerns/Complaints

We aim to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP, Practice Manager or the reception staff, who will be happy to help you. In the majority of cases concerns can be resolved quickly and easily.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause to raise a concern. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a concern please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding our concerns procedure from reception or appropriate contact details can be found below.

Patient Support Services.

Phone:   0300 0200 159

Email:   hdhb.patientsupportservices@wales.nhs.uk

Website:   www.hduhb.nhs.wales
Address:   Freepost Feedback @ Hywel Dda, Withybush General Hospital, Fishguard Road, Haverfordwest, SA61 2PZ

Public Services Ombudsman for Wales.

Phone:   0300 790 0203

Email:   ask@ombudsman.wales

Website:   www.ombudsman.wales

Address:   Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed, CF35 5LJ

Llais – West Wales.

Phone:   01646 697610 

Email:  westwalesadvocacy@llaiscymru.org

Website:  https://www.llaiswales.org/ 

Address:  Llais West Wales, Suite 5, 1st Floor, Ty Myrddin, Old Station Road, Carmarthen. SA31 1BT.

Who is the Hywel Dda Community Council?

The Hywel Dda Community Council is your local “NHS Watchdog” providing patients with a voice in Carmarthenshire, Pembrokeshire and Ceredigion.  For more information on what we do in English click here.  If you would prefer this information in Welsh please click here.

Download Furnace House Surgery Complaints Leaflet

Furnace House Surgery
St Andrew’s Road,
Carmarthen,
Carmarthenshire.
SA31 1EX
Tel: 01267 236616

Part of Tywi / Taf  Cluster

About

  • Opening Hours
  • About the Surgery
  • Patient Rights
  • FAQs

Services

  • Book an Appointment
  • Carers
  • Clinics
  • Flu Vaccinations
  • Get Well Keep Well
  • New Patient Registration
  • Prescriptions
  • Travel Vaccinations

Other Services

  • Dyfed Drug & Alcohol
  • Self Referral
  • Exercise Referral
  • Sickness Certificates
  • Home Visits

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